We recently won the Customer Service Experience of the Year at the Optus My Business Awards 2016. My Business Magazine interviews the director, Irwandy Tan, about his approach to maintaining superior service.
Irwandy spoke about how he started Andatech in 2003, and how he grew it into what it is today. He started with selling the lighting products (which are still available today!) – they were at the time, something they couldn’t find anywhere in Australia. He started selling them through cold calling.
Along the way, he turned his focus to breathalysers and ran the business from his parents’ garage in Burwood. Through hard work and gaining a few new accounts, Irwandy started selling on online websites and through eBay.
Today, Andatech has a large warehouse, calibration centre, and office in Vermont, a second calibration centre in Sydney, and teams in Malaysia and Philippines. Its products are sold in stores Australia-wide and internationally in New Zealand and South East Asia.
Irwandy explains his winning customer service formula, in that it doesn’t stop with the customers – it should extend to all relationships in the business.
Read the full interview below:
Read the full article on MyBusiness.com.au here: Customer service doesn’t stop at customers